Due to the digital nature of our products, purchases are generally non-refundable once the digital files have been downloaded or accessed.

If you experience a technical issue, receive the wrong file, or are unable to access your purchase, please contact us and we will do our best to resolve the issue.

If you believe you are entitled to a refund, please contact us directly before initiating a payment dispute or chargeback.

Refund requests will be considered on a case-by-case basis. Where a digital product has already been successfully downloaded or accessed, refunds will normally not be provided unless there is a genuine issue with the product or order.

Please contact us at [mark@brighter-brains.com] with your order details if you require assistance.